Refund Policy
Effective Date: 04-04-2024
Last Updated: 10-18-2024
At Impactilit LLC (“Company”, “we”, “us”, or “our”), we strive to provide our customers with the highest quality custom software solutions and services. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be provided.
By using our website (impactilit.com) and services, you agree to this Refund Policy. If you do not agree with the terms, please refrain from using our services.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Non-Delivery of Services: If we fail to deliver the services or products as outlined in your agreement or order within the specified time frame, you are entitled to request a refund.
- Defective or Incomplete Product: If the software or service you purchased is found to be defective, malfunctioning, or incomplete due to our error, you may be eligible for a refund. You must notify us within 14 days of receiving the product or service.
- Duplicate Payment: If you accidentally make a duplicate payment for the same service or product, we will refund the duplicate amount upon confirmation.
2. Non-Refundable Items
Refunds are not provided under the following circumstances:
- Change of Mind: If you simply change your mind after purchasing a product or service, refunds will not be provided.
- Completed Projects: Once a custom software solution or service has been delivered and completed as per the agreed terms, no refunds will be issued.
- Non-Compliance with Terms: If your use of the software or service is found to be in violation of our Terms and Conditions, or you fail to comply with any contractual obligations, no refund will be provided.
- Subscription Services: Subscription fees for any ongoing or recurring services are non-refundable unless otherwise specified in the agreement.
3. Requesting a Refund
To request a refund, please contact our customer support team at [insert email address] within 14 days of receiving the product or service. Your refund request must include the following:
- Order or invoice number
- Detailed explanation of the reason for the refund
- Supporting documentation or evidence (if applicable)
Once we receive your refund request, we will review the details and respond within 10 business days to inform you whether your refund request has been approved or denied.
4. Processing Refunds
If your refund request is approved, the refund will be processed using the same payment method that was used to make the original purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
In the event that a different payment method is required for the refund, we will work with you to facilitate the refund via an alternative method, subject to mutual agreement.
5. Chargebacks
We encourage customers to contact us directly for any refund-related issues before initiating a chargeback through their payment provider. Chargebacks are not the preferred method of dispute resolution and may delay the refund process.
If a chargeback is initiated without first contacting us, we reserve the right to dispute the chargeback and take necessary legal action.
6. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
Impactilit LLC
Email: privacy@impactilit.com
Website: impactilit.com